Terms & Conditions
The use of this website is subject to the conditions set out below, whether for historical, scientific and / or educational purposes or the order of products. This means that when you visit or buy into Matses Herbs you are accepting these conditions.
The information provided by Matses Herbs, through this website, or by its employees by telephone, fax, email or other transmission, including links to or from this site, is exclusively for historical, scientific and educational purposes and should never be construed as a recommendation for a specific use of our products. We can not accept any liability or obligation for the information you provide. The use and application of our products depend exclusively on the customer’s decision, responsibility and risk.
To place an order, the customer must be 18 years or older. Therefore, each order is considered to conform to this condition.
When you create a customer account, you must enter your full and accurate full name. When you place an order, you must enter the correct shipping address and phone number. Otherwise, your shipment may be delayed or returned. We are not responsible for delivery problems due to incorrect data.
We accept almost all international bank cards. visit our home page matsesherbs.com to view all payment methods accepted by us (lower right corner)
You will receive immediate confirmation by email when you place your order and within 24 hours after payment we will process your order.
Purpose of the Product
We make our products available for the sole purpose of educating consumers about the value and ethnographic and botanical interest of these products. Our products are not intended for human or animal consumption or for cosmetic use and assume no responsibility for individual use. We maintain strict standards for identifying and obtaining products of the highest quality from the purest sources, however, we assume no responsibility for the results of experimentation and use.
Our policy states that we do not expressly state, write, or discuss the particular use of our products.
As the products we sell are natural and largely based on plants, some may be restricted in your country. The products that we know are illegal in your country are not able to place the order. However, it is your ultimate responsibility to ensure that all items in your order are allowed in your country. We are not responsible for the packages due to loss by the shipper or returned, seized or destroyed products due to unforeseen customs regulations. We currently ship from Peru to worldwide. All our prices include registered standard shipping (with tracking). During check-out you have the option to upgrade to a faster shipping service. If you need an expedited shipment or any other special option, you must contact us by email before finalizing the payment.
We offer a 14 day money back policy on all orders. After receiving the shipment, the buyer must contact us within 14 days. Refunds will be given as refund or replacement. The return shipping costs will be paid by the buyer. The item must be returned in its original unopened condition for a refund. Some products may dry out or deteriorate for long periods of time and while in transit, decreasing in value. In such cases, we will evaluate refunds on a case-by-case basis, but we can not fully refund these returned orders. All refunds will be paid within 14 days. Shipping costs for returned orders are the responsibility of the buyer. If you decide to cancel your order once it has been shipped, you can refuse it at the time of delivery. If you have already received your package, DO NOT return it until we have given you instructions on how and how you can do it. In principle, all sales are final, although we strive to find a mutually acceptable solution when problems arise.
A charge will apply if, for any reason that is beyond our control, a return is sent to us and we would appreciate it if we send it back.
On your invoice you will find a personalized shipping offer with approximate time estimates. However, we can not guarantee the exact dates due to various customs and / or delays in the mail service that may occur and due to the fact that we make shipments worldwide.
All packages are shipped with certified mail with tracking, which means that the package can be tracked, requires signature and will be returned to us if it could not be delivered. Therefore, your orders are shipped quickly and safely, and will not be lost or delivered to the wrong person. When your shipment has been shipped, you will receive a shipping confirmation email with a tracking number. It is your responsibility to follow our instructions there. with respect to monitoring and delivery.
Consulting Postal address:
Street Morona 1477 Lima 1, PE
Tribe Matses, valley river Yavarí [Perú – Brasil]
Apu Matsés: Tito Fasabi
Chamber of Commerce: 00241573